Balmain Counter Manager Opportunities

About the role

David Jones exists to inspire Like No Other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive.

The Balmain Beauty Counter Manager embodies and expresses the Balmain vision to the public. The Balmain Beauty Counter Manager’s primary role is to lead by example and promote a very specific image and brand culture defined by Balmain, as well as promoting the company’s products in order to achieve retail sales goals and customer service targets.

The Balmain Beauty Counter Manager should be passionate about luxury, retail sales, storytelling and customer service. The Counter Manager is also responsible for achievement of store retail sales through achievement of retail goals, as well as leading, coaching, and developing the Balmain Beauty Ambassador Team as applicable

Balmain Beauty is open to all, no exceptions.

We are looking for Counter Managers to represent Balmain Beauty exclusively in our Elizabeth Street flagship, Sydney CBD and our Bourke Street Mall flagship, Melbourne CBD. 

Responsibilities include

• The primary responsibility of the Counter Manager is to lead with luxury client service and sales.
• Set individual sales targets (break down daily) and communicate to team as applicable. Track and monitor progress through available business tools.
• Guide and drive BBA’s to achieve targets through Hero products strategy/ link selling/demonstration/consultation and communicating information with regard to Promotions and events. Encourage counter team to recruit new customers through 'stepping out' and to increase AST and UPT.
• Develop strategies and incentives to increase customer base through clientelling, grow market share, and address shortfalls in the counter's performance. Monitor and develop all three categories.
• Provide excellent customer service to all external and internal customers. Demonstrate an understanding of the customer's needs and surpass their expectations. Ensure all customer complaints are handled professionally.
• Maintain awareness of competitor's activities, results, and growth in relation to Balmain Beauty. Communicate and collaborate on relevant action plans with Area Retail Manager.
• Ensure customer details are captured accurately, capture benchmarks are met, and that details are acquired and maintained in accordance with privacy laws.

Join us if you

• Have previous luxury retail industry/guest services experience is desirable (preferably within beauty) with selling abilities.
• Are able to demonstrate the ability to provide inspirational, authentic and personalized customer service & high touch interactions.
• Have the ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Have previous experience with retail point-of-sale software is desirable 
• Are passionate about joining the David Jones family and representing our brand, alongside Balmain

Why work for us

• A competitive remuneration package, incentive scheme and Ultraceuticals product allowance
• Generous employee discounts across David Jones
• A supportive, flexible and engaging environment that will support personal/professional development
• Be a member of a company committed to sustainable practices
• Ongoing training and development to pursue individual ambitions, from both David Jones and Balmain Beauty
• Be a part of an organisation that is connected, works as one, and has a vision to inspire its people, customers, and community

Our recruitment process

• Quick Apply: Submit your CV and answer a few key questions to get started.
• Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours.
• Video Interview: Next, impress us further by answering a question via video interview, showcasing your personality and potential.
• Face-to-Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business 

About us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.