Senior Change Manager - Loyalty & Ecom

Lead and implement strategic change in optimising operational processes at the forefront of a major technology-heavy deliver program, in line with our strategic transformation agenda.  

The role

David Jones exists to inspire like no other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. 

As the Senior Change Manager - Loyalty & Ecommerce, you will be a critical, strategic partner to the People & Culture, Executive Program Sponsor and Program Manager, providing comprehensive change management plans to support the technology-focused operational initiatives, identifying opportunity to streamline workflows for greater operational efficiency.

Reporting to the Head of PX, you will be responsible for developing and implementing change management plans to support enterprise-wide initiatives, working closely with cross-functional teams to ensure a smooth transition to new ways of working and providing guidance and support to business leaders and team members during change processes.

The role will suit an innovative, problem solver with excellent engagement capabilities, who thrives in a fast-paced and commercially evolving environments.

What does the role involve?

• Lead the change management process to support with business-wide programs of work.
• Assess current operational processes and implement best practices to optimise operations and drive continuous improvement.
• Form strong and collaborative working relationships within People & Culture and cross-functional teams to streamline workflows and enhance overall processes.
• Design and deliver training programs to equip employees with the skills needed for new ways of working and evaluating the effectiveness of training initiatives and evolving them as needed.
• Establish key performance indicators (KPIs) to measure the success of operational changes.
• Generate regular reports to track progress and identify areas for further improvement.
• Analyse data to make data-driven recommendations for operational enhancements.

Who are we looking for?

• A strong understanding of change management methodologies and principles.
• A proven track record of successfully managing complex change initiatives, improving operational efficiency and effectiveness, preferably working within the retail industry.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Analytical mindset with the ability to assess and improve operational processes.
• Bachelor's or Master's degree in Business or a related field (not mandatory)

Why work for us?

• Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
• A competitive remuneration package 
• Hybrid working arrangements in office and from home that provide appropriate work/life balance
• Parental leave policy of 18-weeks paid leave for the primary carer, and 3-weeks paid leave for the supporting partner
• Generous employee discounts across David Jones and access to partner benefits
• An additional day of leave for your birthday along with time to support charitable work
• Opportunities to support community partnerships across our Corporate Social Responsibility program
• Be a member of a company committed to sustainable practices, driving change in the retail landscape
• Ongoing training and development to pursue individual ambitions

About Us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.