Platform Manager - Digitally Enabled Stores
Job No.: 537916
Location: Melbourne - CBD & Inner
Job type: Full-Time
Join a newly created Technology function and lead the customer platform strategy to inspire customer experiences like no other for David Jones.
The Role
In its 185th year, David Jones is undertaking a dynamic organisational wide transformation as part of its new Australian ownership structure. To deliver our Vision 2025+ strategy, David Jones is creating a newly reshaped Technology function to transform how we create omnichannel environments that inspire like no other.
Reporting to the Head of Technology, the Platform Manager will lead a technical team across our customer marketing platforms, providing people and technical leadership to enable technology delivery and platform operations. You will lead planning, design and change of technology change initiatives, spanning across technical requirements and solution design, liaising with the wider Technology team and cross functional teams to deliver on their requirements. Importantly, you will collaborate intimately with external partners and enable agile teams to achieve the continuous delivery of technology solutions.
This role will suit a strategic, collaborative and commercially astute engineering leader who is inspired to deliver significant transformation for Australia’s most iconic luxury retail destination.
Key Responsibilities include:
- Defining and scoping initiatives, in partnership with wider Technology and cross-functional teams to deliver business outcomes
- Deep understanding of business and technology requirements related to platform systems
- Building and owning key vendor relationships within the platform domain
- Collaborate across the function to use suitable best practices in delivery and development to execute the ongoing Technology strategy
- Guide vendor partners to deliver new features and strategic initiatives aligned to commercial objectives
- Ensure platform health and reliability, including maintenance and support to meet operational SLA
- As a leader coach and inspire teams to unlock the possibilities outstanding technology solutions can provide
- Accountable for timely roadmap delivery of initiatives overseeing quality, release management, reliability and performance.
- Nurturing the Domain (people/process/technology) as a capability
The Ideal Candidate will have:
- A curious, customer obsessed and solution orientated mindset is essential
- Tertiary qualified in Computer Science or other IT-related area
- Extensive knowledge of Banking and payments platforms (incl POS) and exposure to Retail store operations and systems is ideal.
- Experience managing commercial relationships with external vendor partners
- Effective project and leadership skills within a matrix management environment
- Adaptable communication skills to influence all levels within an organisation
- Proven experience managing projects through all phases of project lifecycle
- Experience within the Retail industry or with Banking and Payments platforms highly regarded
Why work for us?
- Unique opportunity to stand up a newly reimagined Technology function to create environments that inspire for an iconic Australian brand
- A competitive remuneration package including performance-based incentives
- Hybrid working arrangements in office and from home that provide appropriate work/life balance
- Generous employee discounts across David Jones and access to diverse partner benefits
- An additional day of leave for your birthday along with time to support charitable work
- Opportunities to support community partnerships across our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices, driving change in the retail landscape
- Ongoing training and development to pursue individual ambitions
About Us
Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.
Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Closing date: for applications
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