Change Analyst

About the Role:

As a Change Analyst in our Ecommerce & Loyalty programs, you will play a crucial role in ensuring the successful implementation of change initiatives. Reporting to the Change Lead, you will be responsible for analysing, planning, and supporting the execution of change management strategies to enhance the adoption and effectiveness of ecommerce solutions.

What YOUR DAY LOOKS LIKE

1. Change Impact Analysis:
• Conduct detailed assessments to understand the impact of proposed changes on business processes, systems, and stakeholders.
• Identify potential risks and develop mitigation strategies.
2. Stakeholder Engagement:
• Collaborate with various stakeholders to understand change impacts and ensure their needs are addressed.
• Facilitate communication and engagement activities to promote awareness and buy-in for change initiatives.
3. Change Planning and Execution:
• Supporting the Change Lead to develop and implement change management plans, including communication, training, and support strategies.
• Monitor and report on the progress of change initiatives, ensuring alignment with project timelines and objectives.
4. Training and Support:
• Supporting the Change Lead to design and deliver training programs to equip employees with the necessary skills and knowledge to adapt to new systems and processes.
• Provide ongoing support and guidance to stakeholders throughout the change process.
5. Performance Measurement:
• Establish metrics to evaluate the effectiveness of change initiatives.
• Analyse data and feedback to identify areas for improvement and make recommendations for future changes.
6. Documentation and Reporting:
• Maintain comprehensive documentation of change management activities, including plans, reports, and stakeholder communications.
• Prepare regular status reports for the Change Lead and other senior management.

What YOU’LL NEED TO THRIVE

• Bachelor's degree in Change Management or a related field (ideal)
• Proven experience in change management, preferably within an ecommerce or technology-driven environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in change management tools and methodologies.

Preferred Skills:

• Certification in Change Management (e.g., Prosci, ACMP).
• Experience with ecommerce platforms and technologies.
• Familiarity with project management principles.

Why work for us?

Our purpose at David Jones is to ‘inspire like no other’, and culturally we aspire to be THRIVING.  In our thriving culture, our people will be at their best as individuals and as teams.  Our thriving cultural foundations are defined by the behaviours each and every one of us display.  It’s our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations.

• Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
• A competitive remuneration package including performance-based incentives
• Hybrid working arrangements in office and from home that provide appropriate work/life balance
• Parental leave policy of 18-weeks paid leave for the primary carer, and 3-weeks paid leave for the supporting partner
• Generous employee discounts across David Jones and access to partner benefits
• An additional day of leave for your birthday along with time to support charitable work
• Opportunities to support community partnerships across our Corporate Social Responsibility program
• Be a member of a company committed to sustainable practices, driving change in the retail landscape
• Ongoing training and development to pursue individual ambitions

About Us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.