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Head of Ecommerce Trade - 12-15 Month Fixed Term contract

Apply now Job no: 538588
Work type: Limited Tenure
Location: Melbourne - CBD & Inner
Categories: Digital Experience

The Role

As the Head of Ecommerce Trade, you will be responsible for developing and executing the Ecommerce trade go-to-market strategy and the achievement of trade performance and financial targets. This role requires an individual with a strong commercial acumen, a proven track record in executing trade strategies, relationship management, and the ability to collaborate with cross-functional teams to drive successful Ecommerce outcomes.  You will achieve operational excellence by utilising the tools at our disposal to support our Ecommerce trade team to maximise sales, profitability, and customer satisfaction.

As a Senior Leader in the Ecommerce team, you will have ownership of relationships with key partners in the business and be a key contributor to the development and execution of the wider Ecommerce strategy to achieve David Jones people, customer, sales and profitability targets.


What does the role involve?

Trade Strategy and Execution:

  • Lead the development and implementation of a comprehensive Ecommerce trade strategy to drive revenue growth & profitability
  • Identify and evaluate trade opportunities, partnerships, and collaborations to enhance Ecommerce trade performance
  • Lead representation for Ecommerce in business wide trade planning, trade reporting, CFTs, and PIRs
  • Responsibility for ensuring business technology roadmaps reflect the requirements of the team to achieve agreed strategies
  • Co-lead the review & analysis of customer feedback from various sources and ensure plans are put in place to mitigate roadblocks, or create opportunities with key customer journeys

Vendor and Partner Management:

  • Manage relationships with key business leaders & 3rd party suppliers/vendors, to ensure mutually beneficial outcomes
  • Lead communication across key business stakeholders that articulates trade strategies, go-to-market executions, results, and trends
  • Influence key business stakeholders such as in Marketing & Merchandise to ensure the execution of their strategies is aligned with agreed sales & profitability targets

 Data Analysis and Reporting:

  • Utilise data and analytics to assess the performance of trade initiatives and make informed recommendations for optimisation.
  • Prepare regular reports on trade performance and provide insights to guide future strategies

Market Trends and Competitive Analysis

  • Stay informed about Ecommerce market trends, industry developments, and competitive landscapes, and ensure the team is also continuing to grow their knowledge of the ecommerce industry & solutions
  • Conduct regular analysis to identify opportunities and threats, ensuring the company remains at the forefront of Ecommerce trade

Cross-Functional Collaboration:

  • Collaborate closely with marketing, operations, and digital experience & product teams to align trade strategies with overall business objectives
  • Develop & champion Ecommerce development opportunities that will enhance the customer experience and lead to improved NPS, sales and profit growth
  • Work with internal stakeholders to ensure the successful execution of trade promotions and initiatives


What are we looking for?

  • Background and experience in eCommerce in a senior leadership capacity
  • Proven experience designing a strategic trade strategy
  • Strong leadership skills and experience leading a large team including leading leaders.
  • Proven experience in a senior role where there is a focus on commercial outcomes
  • Strong negotiation and relationship management skills
  • Excellent analytical and strategic thinking abilities
  • Exceptional communication and interpersonal skills


Why work for us?

· A competitive remuneration package, including annual performance incentives

· Be a part of a team led by some of Australia’s highly recognised and innovative people (HR) leaders

· Generous employee discounts across David Jones

· Celebrate your birthday on us with an additional day of leave

· Support your local community with our Volunteer Leave and Emergency Services Leave entitlements

· Enjoy hybrid and flexible working arrangements in store and from home that provide appropriate work/life balance

· Opportunities to support community partnerships across our Corporate Social Responsibility program

· Be a member of a company committed to sustainable practices

· Ongoing training and development to pursue individual ambitions and a focus on professional development

About Us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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