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Online Customer Service Representatives

Apply now Job no: 538516
Work type: Casual, Limited Tenure
Location: Melbourne - CBD & Inner
Categories: Contact Centre


About the role

David Jones exists to inspire Like No Other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As a Customer Care Assistant, will respond to all forms of customer enquiries and feedback relating to in-store and online experiences to ensure they are resolved in alignment with the David Jones Service Philosophy.

We currently have various casual positions available for hybrid-remote work. These roles will allow you to work from home, with required days in our Docklands-based Head Office, for training and collaboration with the team. Please note that a portion of these roles will be limited tenure contracts.


Responsibilities include

  • Create personalised warm connections, and be an ambassador for service at David Jones
  • Communicate clearly and confidently to resolve customer enquiries in line with our service philosophy
  • Work collaboratively with your team to ensure we deliver seamless solutions
  • Leverage your expert knowledge to resolve enquiries through text, live chat, emails, social and calls
  • Evaluate complex situations and respond appropriately.
  • Be an engaging and active listener to ensure you build trust and effectively capture customer feedback with precision.
  • Be self-motivated working in a fast-paced, high-volume, transactional environment.

Join us if you

  • Have previous experience working in a people-focused or service-oriented role.
  • Possess exceptional written, listening, and verbal communication skills.
  • Possess the ability to remain calm as you multitask in a fast-paced environment, working across multiple tech systems.
  • Display credibility to ensure you strengthen our brand through every interaction.
  • Demonstrate adaptability and innovative thinking to explore solutions to complex scenarios.
  • Are agile, in line with dynamic business needs.

Why work for us

  • A competitive remuneration package and incentive scheme.
  • Generous employee discounts across David Jones.
  • A supportive, flexible, and engaging environment that will support personal/professional development.
  • Be a member of a company committed to sustainable practices.
  • Ongoing training and development to pursue individual ambitions.
  • Be a part of an organisation that is connected, works as one, and has a vision to inspire its people, customers, and community.

 Please note 

  • You will be required to have access to your own laptop, headset, and stable internet connection.
  • You must be available to attend 3 weeks of part-time training at our head office in Docklands on set days.
  • You must be available to work a minimum of 25 hours per week including:
    • At least 3 days availability between 9am – 6pm Monday to Friday.
    • Availability to work weekend shifts between 9am – 6pm from home.

Our recruitment process

  • Quick Apply: Submit your CV and answer a few key questions to get started.
  • Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours.
  • Video Interview: Next, impress us further by answering a question via video interview, showcasing your personality and potential.
  • Face-to-Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business at David Jones.


About us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.


We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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