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Loyalty Lead

Apply now Job no: 529649
Work type: Full-Time, Permanent
Location: Melbourne - CBD & Inner
Categories: Marketing

Passionate about the customer and loyalty? In a fast paced and evolving environment, you will be strategic, data driven and able to strengthen our loyalty offering for our David Jones Rewards customers. 

You will be responsible for the strategy, maintenance and growth of the loyalty programs and assist with the development of tactics and plans to deliver customer engagement and maximise commercial business outcomes. You will be responsible for managing the loyalty business performance of the programs against agreed performance targets and work with stakeholders across the organisation to ensure these are achieved.

This role is for someone who thrives in a fast retail environment, can manage multiple projects and demands simultaneously and have the mindset to pivot. Based in Richmond, with flexible working arrangements, this would suit a highly innovative and driven customer obsessed loyalty lead. 


What does the role involve?

  • Oversee the development and execution of campaigns related to David Jones Rewards program
  • Provide insight and guidance into the creative process for Rewards campaigns
  • Work closely with the BI and Insights team to measure campaign performance
  • Collaborate with core business units to drive new innovation within Rewards campaigns
  • Work with the wider team to ensure all offers are set up correctly and that EDMs have been designed and built in accordance with briefs

What are we looking for?

  • Demonstrated experience in a CRM, Data Driven Marketing and/or Campaign role
  • Experience working with Salesforce and/or Salesforce Marketing Cloud
  • Relevant degree qualification in business, marketing or commercial discipline
  • Strong communication skills with the confidence to engage with senior stakeholders
  • Ability to prioritise and meet conflicting deadlines 
  • Exposure working within the retail, FMCG or financial services industry will be advantageous

Why work for us?

  • A competitive remuneration package, including an annual bonus incentive
  • Generous employee discounts across David Jones and Country Road Group
  • An additional day of leave for your birthday
  • The opportunity to support community partnerships through our Corporate Social Responsibility program
  • Be a member of a company committed to sustainable practices
  • Ongoing training and development to pursue individual ambitions

 About Us

David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Part of Woolworths Holding (SA) our values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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