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Counter Manager Opportunities - David Jones Melbourne Stores

Apply now Job no: 528742
Work type: Full-Time, Part-Time, Permanent
Location: Melbourne - East, Melbourne - CBD & Inner, Melbourne - North, Melbourne - South, VIC - Other
Categories: Beauty

  • Roles available across our Bourke Street Mall, Chadstone, Doncaster, Malvern and Southland stores.
  • Current opportunities include Chanel, Yves Saint Laurent, Lancome, Elizabeth Arden, Clarins, La Mer, Jurlique, La Prairie, Liberty Bell and Ella Bache.
  • Gain exposure to leading global makeup and skincare brands with generous incentives & training.
  • Rotating roster with every second weekend off.


Reporting directly to the Sales Manager, you will experience unique levels of exposure to our world class Store Management team and leading global beauty brands within David Jones stores. As a Counter Manager, you will lead by example and coach your team by developing and supporting them to grow. You will have the responsibility to drive your counter’s performance whilst ensuring a 5 star service is delivered to our customers with every interaction.


As a Counter Manager you will act as a brand ambassador for your counter, uniting and inspiring your team to provide exceptional and personalised customer service. You will also:

  • Personally drive sales and deliver exceptional customer service
  • Work collaboratively with your team to ensure KPI’s and sales targets are met
  • Ensure visual merchandising standards across the counter adhere to company guidelines
  • Monitor and report on inventory control/ stock management
  • Compliance with David Jones policies, procedures and processes
  • Prompt resolution on customer queries and complaints
  • Support the Sales Manager to coach and induct new employees
  • Share your passion for beauty with our clients and inspire them with product knowledge and recommendations 


  • Qualified Beauty Therapist (Diploma or Certificate)
  • Previous experience in a customer facing role within beauty retail
  • Flexibility to work retail hours which includes some late nights and weekends
  • Exceptional service and communication skills
  • Ability to coach and provide feedback to build individual and team capability
  • Initiative with the ability to motivate and adapt to changing business requirements
  • Be representative of the brand, holding a professional stance and high emotional intelligence


The David Jones and Country Road Group are a diverse and highly regarded collective of brands. Our ambition is to become global leaders in retail by building a family of people as diverse and passionate as we are. We have found that by nurturing the unique talents of our people and working with them to carve out a rich and varied career, we are able to create a new standard of retail in the Southern Hemisphere. By enabling and empowering our employees, David Jones ensures that we are a destination for endless possibilities.


  • Generous brand discounts, incentive schemes and ongoing brand training and development
  • David Jones and the Country Road Group staff discounts and training
  • A genuine, open and high performing culture
  • An opportunity to impact positively within an iconic organization each and every day
  • Structured training to support personal growth and career development


Our vision is to be Australasia’s premium lifestyle retail destination. To achieve this we have three key enablers:

  • We must deliver a curated and differentiated premium product offer,
  • We must enable our customers to shop wherever, whenever and however
  • We must provide brilliant customer service and experiences. 

Achieving this ensures David Jones is a luxury destination offering an experience that makes our customer’s choice exceptionally easy.


To begin a career with endless possibilities, we invite you to begin your application now.

Shortlisted candidates will be requested to participate in a one-way video interview as part of our selection process.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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