Payments Commercial Manager

David Jones exists to inspire like no other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. 

The ROLE

Reporting to the General Manager Financial Services, the Payments Commercial Manager is responsible for developing and executing the payments strategy to support David Jones' broader commercial and customer experience objectives.  You'll collaborate with cross-functional teams, analyse industry trends, and serve as a subject matter expert on all things payments-related.

The role leads the commercial management of the end-to-end payments ecosystem across digital and in-store channels with a focus on developing commercial relationships with a variety of partners and suppliers, optimizing cost of acceptance efficiency, and enhancing the user experience to drive retail outcomes.

What YOUR DAY LOOKS LIKE

• Working closely alongside the senior leadership team to develop and own forward looking plans, roadmaps, strategies, and return on investment that balance growth, innovation, and risk across the David Jones’ payment ecosystem
• Bring a go-getter mentality to forge new and enhance existing strategic payment relationships, identifying market leading payment solutions and leading operational workstreams for payment opportunities
• Customer First: Champion the voice of the customer in the evaluation and design of payment capabilities; and identify and mitigate friction points in the customer journey.
• Market Insight:  Identifying and assessing emerging domestic and global trends, technologies, regulations and partnership models and translating insights into business opportunities.
• Cross-functional Collaboration:  Working closely with internal teams (e.g., product, engineering, finance) to implement payment solutions and improve the user experience. 
• Innovation: Champion the adoption of emerging technologies such as tokenisation, orchestration layers, and real-time data insights to future-proof capability.
• Strategic Payments Leadership: Developing and executing a forward-looking payments strategy, aligned with omnichannel customer experience goals and commercial priorities.  Prepare business cases and models to support investment and transformation of payment capabilities.
• Commercial Performance:  Identify opportunities for cost savings and revenue generation within the payments ecosystem, including interchange and fee optimisation, management of incentives and tender mix and negotiating improved commercial outcomes across schemes, acquirers, and PSPs.
• Partner Management:  Serving as a key point of contact for payment partners, fostering strong relationships and identifying new opportunities. Overseeing the contract lifecycle with payment partners, including drafting, reviewing, and negotiating agreements. 
• Risk Management:  Identifying and mitigating potential risks associated with payments, such as security risk or regulatory compliance.   Ensure end-to-end operational reliability, settlement accuracy, and data integrity across payment channels.

What YOU’LL NEED TO THRIVE

• 5+ years of experience in financial technology or payments, ideally within the retail or e-commerce sector.
• Strong understanding of financial impacts, cost optimization, and revenue generation in a payments context.
• Strong understanding of the payments ecosystem, including card networks, acquirers and other payment service providers.
• Proven success in negotiating and managing enterprise-level agreements with schemes, acquirers or PSPs to deliver commercial outcomes.
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders and work effectively with cross-functional teams.
• Strong financial modelling capabilities, and analytical mindset to identify discrepancies, investigate root causes, and implement process improvements.
• Awareness of risk, compliance, and regulatory requirements in payments.

Why work for us?

Our purpose at David Jones is to ‘inspire like no other’, and culturally we aspire to be THRIVING.  In our thriving culture, our people will be at their best as individuals and as teams.  Our thriving cultural foundations are defined by the behaviours each and every one of us display.  It’s our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations.

• Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
• A competitive remuneration package including performance-based incentives
• Hybrid working arrangements in office and from home that provide appropriate work/life balance
• Parental leave policy of 18-weeks paid leave for the primary carer, and 3-weeks paid leave for the supporting partner
• Generous employee discounts across David Jones and access to partner benefits
• An additional day of leave for your birthday along with time to support charitable work
• Opportunities to support community partnerships across our Corporate Social Responsibility program
• Be a member of a company committed to sustainable practices, driving change in the retail landscape
• Ongoing training and development to pursue individual ambitions

About Us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.