Scheduling Analyst

What YOU WILL ACHIEVE

You will play a key role in creating an optimised workforce through utilisation and configuration of the scheduling solution and effective analysis and reporting of data. You will be THE subject matter expert on all technical aspects of the scheduling solution and will take a customer first approach when driving solution changes and enhancements

What YOUR DAY LOOKS LIKE

You will be living and breathing in the solution. Testing and configuring new functionality, proposing and driving system enhancements. Working with key stakeholders to achieve clear outcomes linked to the function's primary objective.

Customer Obsessed & Delivering Service Like No Other

• Support end user with any technical enquiries in regard to solution functionality
• Develop and enhance functionality with consideration to user experience
• Maintain user trust through ongoing solution performance and maintenance

Driving Commercial & Operational Achievement

• Configure and test solution changes
• Drive process and solution improvements through effective analysis
• Ensure delivery of optimised schedules through maintenance of key business drivers
• Engage with external support stakeholders to drive future change and improve solution performance
• Identify and resolve critical solution deficiencies/risks through internal/external vendor support

Leading Self, Leading & Empowering Others

• Lead self to ensure empowered, capable and accountable to deliver priorities
• Promote a thriving team culture, with a focus on achievement, empowerment, inclusivity and innovation that values continuous learning and puts our customer at the heart of all that we do
• Lead, coach and develop a high performing team
• Partner cross functionally to ensure shared success and champion best practice, while indirectly building capability and confidence across the business.
• Act in accordance with David Jones THRIVING Cultural Foundations and Code of Ethics & Conduct.  Comply with all David Jones policies, practices and procedures.

 Work Health & Safety

• Maintain a safe working environment for team members, contractors and visitors, and ensure that others are not put at risk.
• Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility; and complete all required WHS training.
• Ensure that you consult and avoid introducing new hazards or breaches of WHS legislation when implementing new initiatives, systems, products, equipment or designs.
• Report injuries or hazards as per policy and support return to work programs.

 Other Responsibilities to Achieve

• Maintenance of system configuration to ensure adherence to principles of individual industry awards
• Maintenance of system configuration to ensure adherence to employee payment principles
• Other responsibilities as required

What YOU’LL NEED TO THRIVE

• Experience with scheduling software and workforce management tools such as Reflexis/Zebra, Kronos, Workday or similar systems
• Ability to configure and customise scheduling software to meet the specific needs and requirements of David Jones
• Ability to manage and manipulate large datasets within (and without) the scheduling system, ensuring accuracy and reliability of information
• Understanding of labour laws and regulations related to scheduling and workforce management to ensure compliance within the scheduling system
• Ability to extract meaningful insights from scheduling data through analytics and reporting features within the software
• Effective communication with stakeholders to gather requirements, provide updates on system changes, and address user concerns

How WE MEASURE ACHIEVEMENT

You will achieve by delivering outcomes aligned to the following measures.  Specific goals and key performance indicators will be determined as part of MyGoals and set each financial year:

• EBIT
• Cost to Serve %
• System Performance
• Schedule Productivity

How YOU THRIVE

Our purpose at David Jones is to ‘inspire like no other’, and culturally we aspire to be THRIVING.  In our thriving culture, our people will be at their best as individuals and as teams.  Our thriving cultural foundations are defined by the behaviors each and every one of us display.  It’s our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations.

Customer Obsessed

• We are curious to understand our customer and build a long-term relationship
• Our customer sees us as a source of inspiration, and we are dedicated to delighting them with seamless solutions as one team

Empowered

• We trust each other to act with integrity, value our unique skillsets and are accountable for our decisions
• We have the confidence to learn from our challenges and take action to drive achievements
• Together we celebrate our successes

Inclusive

• We care for our people, customers, partners and community by creating an inclusive environment through belonging and respect
• We embrace the diversity of our ideas that allows our people to reach their full potential
• We are responsible for our planet through our focus on sustainability

Innovative

• We constantly seek innovative ways of improving, challenging and exploring ways we can inspire
• We achieve this by listening, seeking feedback and having the courage to challenge the status quo
• By doing this we contribute to the success and legacy of our business