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Counter Manager - Bourke Street Mall




Apply now Job no: 522128
Work type: Full-Time, Part-Time, Permanent
Location: Melbourne - CBD & Inner
Categories: Beauty

Counter Manager – Bourke st Mall 

  • Dedicated Product Training sessions with premium beauty brands
  • Staff Discount across David Jones, Country Road, Trenery, Witchery, Mimco + more

LOCATION: Bourke Street Mall, Melbourne CBD

SUMMARY:

Counter Manager opportunities available working with premium brands like Makeup Forever, La Mer, Shu Uemura and Giorgio Armani 

ABOUT THE ROLE:

Reporting directly to the Sales Manager, you will experience unique levels of exposure to our world class Store Management team & Beauty Brands. You will have the responsibility to drive your counter's performance. As a Counter Manager lead by example and coach the team to ensure a 5 star service by developing and supporting your team to grow.

DUTIES INCLUDE:

As a Counter Manger you will act as a brand ambassador for your counter, uniting and inspiring your team to provide exceptional and personalised customer service. You will also:

  • Work collaboratively with your team to ensure KPI’s and sales targets are met
  • Ensure visual merchandising standards across the counter adhere to company guidelines
  • Monitor and report on inventory control/ stock management
  • Compliance with David Jones policies, procedures and processes
  • Prompt resolution on customer queries and complaints
  • Support the Sales Manager to coach and induct new employees

 

SKILLS and REQUIREMENTS:

  • Qualified Beauty Therapists/ Makeup artist (Diploma or Certificate)
  • Previous management experience in a customer facing role within beauty or retail
  • Exceptional service, selling and communication skills
  • Ability to coach and provide feedback to build individual and team capability
  • Initiative with the ability to motivate and adapt to changing business requirements
  • Be representative of the brand, holding a professional stance and high emotional intelligence

CULTURE:

The David Jones and Country Road Group are a diverse and highly regarded collective of brands. Our ambition is to become global leaders in retail by building a family of people as diverse and passionate as we are. We have found that by nurturing the unique talents of our people and working with them to carve out a rich and varied career, we are able to create a new standard of retail in the Southern Hemisphere. By enabling and empowering our employees, David Jones ensures that we are a destination for endless possibilities.

BENEFITS:

  • A highly competitive incentive scheme
  • A genuine, open and high performing culture
  • An opportunity to impact positively within an iconic organization each and every day
  • Structured training to support personal growth and career development

ABOUT DAVID JONES:

Our vision is to be Australasia’s premium lifestyle retail destination. To achieve this we have three key enablers:

  • We must deliver a curated and differentiated premium product offer,
  • We must enable our customers to shop wherever, whenever and however
  • We must provide brilliant customer service and experiences. 

Achieving this ensures David Jones is a luxury destination offering an experience that makes our customer’s choice exceptionally easy.

HOW TO APPLY:

To begin a career with endless possibilities, we invite you to begin your application now.

Shortlisted candidates may be requested to participate in video interviewing as part of the selection process.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Daylight Time

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